Effective date: 08/08/2025

Contact for privacy: privacy@geniland.com

Territory: U.S. customers only

1) Information we collect

• You provide: name, email, messages, and (for direct orders) shipping info.
• From marketplaces: order details we receive from Amazon to support your order (e.g., order ID, product, ship-to city/state/ZIP), per Amazon policies.
• Device/security data: IP address and basic logs for security and fraud prevention.

2) How we use information

• To reply to messages and support orders/warranty.
• To improve products and site reliability.
• To prevent fraud/security issues.
• To comply with law.

3) Mobile SMS Messaging Privacy Policy

Information collected: We collect information such as name, phone number, email address, and message content when you submit our warranty form or contact us.

You consent to SMS by providing your phone number and submitting our warranty form

Use of information collected: We use this information to provide the services requested, including warranty support, customer service, and administrative updates related to your request.

Sharing of information collected: Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. This includes text messaging opt-in data and consent. We may share information only with service providers under contract (to operate our services) or if legally required.

You can text STOP at any time to opt out of receiving SMS messages from us. You can text HELP at any time to receive help. Message frequency may vary. Msg & data rates may apply. For help, reply HELP or email privacy@geniland.com.

4) Sharing

We do not sell personal information. We share only with:

• Service providers (hosting, email, payment/fulfillment) under contract,
• Marketplaces (e.g., Amazon) as required to support your order,
• Law enforcement or regulators if legally required.

5) Cookies (no analytics for now)

• We use essential cookies only for core site functions (security, session, load balancing).
• We do not use analytics, advertising, or social-tracking cookies at this time.
• If we add analytics later, we will update this policy and display a cookie banner with choices.

6) Data retention

We keep information only as long as needed for support, legal, and security reasons, then delete or de-identify it.

7) Your rights

• Email privacy@geniland.com to access, correct, or delete your information, or ask questions.
• California (CCPA/CPRA): You may request to know, access, or delete categories of personal information we collect.
• EU/UK (GDPR): If you contact us from the EU/UK, you may request access, correction, deletion, or object to processing.
• We will verify your identity before fulfilling requests.

8) Children

The site and products are for people 13+. We do not knowingly collect data from children under 13.

9) Security

We use reasonable technical and organizational measures to protect data, but no system is 100% secure.

10) Changes

We may update this policy; the “Effective date” will change when we do.

11) Contact

Questions or requests: privacy@geniland.com